Privacy Policy

1. Introduction
Byfleet Care Clinic (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data.

2. Information We Collect
We may collect the following types of personal information when you use our website, book an appointment, or interact with our services:

  • Identity Information: Name, date of birth, and gender.

  • Contact Information: Address, phone number, and email address.

  • Medical Information: Medical history, health conditions, and other relevant information necessary for providing our services.

  • Payment Information: Billing details and transaction records.

  • Appointment Details: Dates, times, and details of appointments or consultations.

  • Technical Information: IP address, browser type, and website usage data collected through cookies.

3. How We Use Your Information
We use your personal data for the following purposes:

  • To provide healthcare services and treatments.

  • To communicate with you about your appointments, treatments, or inquiries.

  • To process payments and issue invoices.

  • To comply with legal and regulatory requirements.

  • To improve our services and conduct internal analysis.

  • To respond to your queries and provide customer support.

4. Information Sharing
We do not sell, trade, or rent your personal information. However, we may share your data under the following circumstances:

  • With Healthcare Professionals: Where necessary to provide you with medical care.

  • With Service Providers: Third-party providers who assist in processing payments, maintaining our IT systems, or delivering services on our behalf.

  • Legal Obligations: If required by law, regulatory authorities, or to enforce our rights.

5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Encryption of sensitive data.

  • Secure servers and restricted access to personal data.

  • Regular security audits and compliance checks.

6. Your Rights
Under data protection laws, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can ask us to correct inaccurate or incomplete information.

  • Deletion: You can request that we erase your personal data, subject to legal or regulatory obligations.

  • Restriction: You can ask us to limit the processing of your data in certain situations.

  • Objection: You can object to us processing your personal data under certain circumstances.

  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise your rights, please contact us at:
📧 Email: support@byfleetcareclinic.com
📞 Phone: 03330916796

7. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically. Your continued use of our services constitutes acceptance of any revised terms.

8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📍 Address: 23 Station Approach, West Byfleet, KT14 6NF
📧 Email: support@byfleetcareclinic.com
📞 Phone: 03330916796