Why Families Choose Us

Byfleet Care Clinic delivers trusted, compassionate healthcare for all ages—from newborns to older adults. Led by a registered healthcare clinician with over 15 years’ experience, we’re fully insured and CQC-registered to provide safe, personalised care both in-clinic and at home.

Our services include:

Infant feeding and tongue-tie assessments (with division if clinically indicated)

Earwax removal (microsuction)

Skin tag and blemish removal

Stoma, catheter, and continence care

Wellness membership visits

Private blood testing and screening

We’re expanding to offer personal care and diagnostic services, creating a one-stop community clinic for families across Surrey.

How can I make a complaint if I’m unhappy with the service?
We strive to provide the highest standard of care and professionalism. If you are unhappy with our service, we encourage you to let us know so we can address your concerns promptly and effectively.
Here’s how you can make a complaint:

1. Contact us directly.
Please email us at support@byfleetcareclinic.com with details of your concern. We aim to resolve all issues quickly and fairly.

2. Escalate to the Association of Tongue Tie Practitioners (ATTP): As a member of the Association of Tongue Tie Practitioners, we follow their guidelines for professional conduct. If you feel your complaint has not been resolved satisfactorily, you can contact the ATTP. For more details, visit their website at tongue-tie.org.uk.

3. Raise your concern with the Care Quality Commission (CQC): If your complaint involves issues of safety, professionalism, or compliance with healthcare standards, you can contact the CQC. While the CQC does not resolve individual complaints, they take your feedback into account to ensure providers meet regulatory standards. For more information, visit cqc.org.uk or call 03000 616161.

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For Highest Standards of Care and Safety:
We are committed to the highest standards of safety and care, ensuring every procedure is performed with precision, backed by years of expertise and full registration with the Association of Tongue Tie Practitioners, CQC, and NMC.
Expert Healthcare Professionals:
When choosing a provider for your baby's tongue-tie care, you want trusted expertise, a gentle approach, and clear, transparent pricing. At OnCall 4 Tongue Ties, we offer over 14 years of newborn & maternity experience, registration with the Association of Tongue Tie Practitioners, CQC, and NMC, and a commitment to your baby's safety and comfort. Whether you prefer a home visit or an in-clinic appointment, our care includes a complimentary tongue-tie division if needed, all delivered with the highest standards of professionalism. With flexible booking options and expert support, you can trust us to make your baby's feeding journey smoother.
Cutting-edge Techniques and Technology:
At OnCall 4 Tongue Ties, we use sterile scissors designed specifically for tongue-tie procedures, following strict Aseptic Non-Touch Technique (ANTT) for maximum safety. Research supports scissors as a quick, effective method with minimal discomfort and faster recovery compared to other options. Evidence shows that anaesthetic is unnecessary for infants, as the procedure is brief, and using it may prolong distress without added benefit (NICE, 2020). We avoid lasers due to the risk of thermal damage and longer healing times, as highlighted in studies comparing thermal and manual division techniques (Kummer, 2014). Our approach ensures precision, safety, and immediate feeding improvements for your baby.
Comprehensive Support Beyond Direct Services:
Beyond direct services, we offer comprehensive support, ensuring holistic wellness for all. Our dedicated practitioner goes the extra mile to provide personalised care, education, and ongoing guidance, empowering patients to achieve optimal health and confidence.